Returns & exchange policy
Your satisfaction matters. These are the terms for exchanges and returns.
Last updated: 14 October 2026
Return window
- You can request an exchange or return within 14 days of delivery.
Conditions
- The product must be in its original condition, unused, without scratches or damage from misuse.
- All accessories and, where possible, the original packaging must be included.
- Made-to-measure or custom-colour items can't be returned unless there's a manufacturing defect.
Manufacturing defects
- If a product arrives with a manufacturing defect, we replace or repair it entirely at our cost, including shipping.
Shipping costs & refunds
- For returns not caused by a defect, the customer covers the shipping cost.
- Refunds are issued within 7–14 working days of receiving and inspecting the returned item, by the original or an agreed payment method.
How to request
- Message us on WhatsApp at 01055005737 with your order number and photos, and our team will arrange the next steps.
Questions? Our team is here.
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