FAQ
Quick answers about ordering, payment, shipping, warranty and corporate orders.
Orders & payment
How do I order from the website?
Choose the product, colour and quantity, add it to the cart and complete your delivery details at checkout. Our sales team will call to confirm before shipping. Or tap “Buy now” on any product page to go straight to checkout.
Which payment methods are available?
Pay online on the website with Visa or Mastercard, split it on a bank credit card, or use valU, Contact or Souhoola instalments — your order is confirmed automatically once payment goes through. Cash on delivery is also available.
Are website prices up to date?
Yes, prices are updated continuously. Any active offer or discount code is applied in the cart before you confirm.
Shipping & delivery
Which governorates do you deliver to?
We deliver to every governorate in Egypt.
How long does delivery take?
Delivery takes up to 72 hours within Cairo and Giza, and 3 to 7 working days to other governorates, from order confirmation. If there's any delay, our team will let you know the new date.
How much is shipping?
Cairo & Giza: EGP 195 per piece. Other governorates: the shipping cost varies by governorate, is charged per piece and is set according to the delivery address. It appears at checkout once you pick your governorate.
Products & warranty
What's the difference between leather and mesh chairs?
Mesh chairs breathe and support the back — best for long working hours. Leather chairs look more premium and suit management offices and meeting rooms. Not sure? Message us on WhatsApp and we'll help you choose.
Do products come with a warranty?
Selected products carry a warranty of up to 12 months, subject to each product's warranty terms. We also provide after-sales service under our approved warranty and maintenance policy.
Will I receive the product shown in the photos?
We use real photos of our products whenever possible; colour may vary slightly depending on your screen. Ask on WhatsApp for extra photos or a video.
Companies & bulk orders
Do you supply bulk quantities to companies?
Yes — fitting out companies and bulk supply are core services. Send your requirements from the “For companies” page and we'll prepare a custom quote for your quantities and models.
Is there a volume discount?
Yes. Corporate quotes are priced by quantity and models — the larger the order, the better the price.
Do you issue tax invoices?
Yes. YV Furniture is tax-registered (Tax ID 772561427) and issues invoices for companies and institutions.
Can't find your question?
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